Call Us: (+91) 9072 99 6463
Last updated on 2022-09-22 02:55:45
Thank you for visiting and shopping at Maanq Online Shopping App from Maanq Digital Private Limited.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1 business days of receipt. Orders are not processed or shipped from 12 pm IST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. The shipping charges is dynamic based on dimension of product and distance to cover for delivery.
*Minimum Shipping charge is INR 20 per oder.
Overnight delivery is only available for orders with delivery addresses within the serviceable area of the App.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation notification on your Maanq Online Shopping App once your order has shipped.
Customs, Duties, and Taxes
Maanq Online Shopping App is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
Maanq Online Shopping App is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier either by mail, phone, or visit. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside India.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the India Postal Service. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Maanq Online Shopping App will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
We will file a claim with the shipping carrier or delivery agent. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
